Delete your account and your data

Go to Settings → Delete account. Deletion is immediate: nobody has to approve it and it doesn't sit in a queue.

Write to elartedesanars3@gmail.com from the same email address you signed up with. That is the only way we can confirm the account is yours. We reply and delete within 30 days at most.

• Your sign-in account and your email address.
• Your family profiles: names, ages, tastes, allergies and goals.
• Everything the app generated for you: weekly plans, grocery lists, recipes and saved prices.
• Your health data: weight, measurements, habits, progress photos and lab files.
• The photos you uploaded of your fridge, your dishes or your receipts.
• Your points, badges and votes.

If you created the family, it is deleted in full: every member's profile and the access of anyone who joined.

If you joined someone else's family, your account and your link are deleted, but the family and its data stay with whoever created it.

You do not have to leave to remove something specific. From inside the app you can delete, one by one:

• Progress photos: Health → Progress. Tap the photo and choose to delete it.
• Weight and measurements: Health → Progress, in the list of entries.
• Rewards: Family → My points.

• Purchase records: kept by Apple and Google, not by us, to meet tax obligations. In Mexico that is five years. Your Provecho account is gone long before they are.
• Technical error reports: if the app ever crashed, a report remains without your health data or your photos. It is deleted automatically after 90 days.
• Everything else goes immediately — there is no grace period and no trash bin.

Provecho never stores your card details: payments are processed by Apple and Google. The record of your purchases lives with them and they keep it to meet tax obligations, even after your Provecho account is gone. For that you need to talk to the store you bought from.

They are two different things. You can cancel Provecho Plus and keep using the app for free, or delete your account without cancelling first. If you delete your account with an active subscription, cancel it too in your store settings: we cannot do it for you.